House Clearance Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Tufnell Park provides house clearance, waste removal and associated services within the United Kingdom. By making a booking or allowing our operatives to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any clearance or waste collection service.

1. Definitions

In these Terms and Conditions the following expressions have the following meanings:

Customer means any individual, company or organisation requesting services from House Clearance Tufnell Park.

Services means any house clearance, rubbish removal, waste collection, loading, transportation, sorting, recycling or disposal work carried out by us, including any related labour.

Agreement means the contract between the Customer and House Clearance Tufnell Park for the provision of Services, incorporating these Terms and Conditions.

Waste means any items, materials or goods the Customer asks us to take away, including household, garden or commercial waste, unless otherwise agreed in writing.

2. Scope of Services

House Clearance Tufnell Park provides house and flat clearances, part clearances, bulky waste removal, and general rubbish and waste collection services. The exact scope of work will be as described in our quotation and confirmed at the time of booking.

We reserve the right to decline the removal of any item or material that, in our reasonable opinion, is unsafe to handle, prohibited by law, or falls outside the permissions of our licences or permits. This includes, without limitation, certain hazardous or specialist waste streams.

3. Booking Process

3.1 Enquiries

The Customer may request a quotation or make an enquiry by telephone, email or online contact form. Any quotation given at this stage is indicative only and subject to confirmation on site.

3.2 Quotation

Quotations for waste collection and clearance services are typically based on information provided by the Customer, such as photos, descriptions of the property, access details and the volume, type and approximate weight of waste. If, on arrival, the situation is materially different from that described, we may adjust the price to reflect the actual work and waste to be collected.

3.3 Acceptance of Booking

A booking is confirmed when the Customer accepts our quotation and we issue a booking confirmation verbally, by email, text message or other written form. The Agreement comes into force on such confirmation, at which point these Terms and Conditions apply.

3.4 Access Requirements

The Customer is responsible for ensuring that we have safe and reasonable access to the premises at the agreed date and time. This includes providing any necessary keys, codes, permits, parking information, lift access and instructions for entry. If our team cannot gain access, this may be treated as a late cancellation and charges may apply.

4. Customer Obligations

The Customer agrees to:

Provide accurate information about the property, items to be cleared, type of waste, and any special circumstances which might affect the Services, such as restricted access, parking restrictions, stairs, or fragile fixtures.

Ensure that all items to be removed are clearly identified or separated from items that are to be retained.

Obtain any required permissions from landlords, managing agents, neighbours or local authorities that may be necessary for us to carry out the Services.

Ensure the site is safe for our operatives, including notifying us in advance of any hazards such as asbestos, sharps, contamination, structural issues or dangerous materials.

5. Pricing and Payment Terms

5.1 Pricing Basis

Our prices are generally based on the volume and type of waste removed, labour required, access conditions, and disposal or recycling costs. Additional charges may apply for heavy or difficult waste, specialist materials or locations with restricted access that significantly increases the time or effort needed.

5.2 Estimates and Variations

Any price given prior to our arrival is an estimate only, based on the information provided. The final price will be confirmed on site once our team has inspected the waste and assessed the work involved. If the Customer does not agree to any revised price, we will not be obliged to carry out the work and no charge will be made, except where we have already incurred costs such as call-out or parking fees.

5.3 Payment Methods

Payment is due in full on completion of the Services, unless otherwise agreed in writing in advance. We may accept payment by cash, credit or debit card, or bank transfer, as advised at the time of booking. For commercial clients, account or invoice terms, if agreed, will specify the payment period and any conditions.

5.4 Late or Non-Payment

Where payment is not received by the due date, we reserve the right to charge interest on overdue sums at the applicable statutory rate, and to recover all reasonable costs of collection. We may also suspend or refuse further Services until payment has been made in full.

6. Cancellations and Amendments

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by giving us notice by telephone or email.

If more than 24 hours notice is given before the scheduled visit, no cancellation charge will usually apply.

If less than 24 hours notice is given, or if our team attends and is unable to gain access or commence work through no fault of our own, we may charge a cancellation or call-out fee to cover our reasonable costs.

6.2 Our Right to Cancel or Reschedule

We reserve the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to vehicle breakdown, staff illness, extreme weather conditions, or safety concerns at the property. In such cases we will notify the Customer as soon as reasonably possible and offer an alternative time. We will not be liable for any indirect losses arising from such cancellation or rescheduling.

7. Performance of Services

We will use reasonable skill and care in providing the Services and will endeavour to complete the work within the agreed timescale. However, any times given are estimates only and time will not be of the essence.

Our operatives will remove items and waste from the premises as directed by the Customer and will take reasonable care to avoid damage to the property. The Customer should ensure that any delicate items, fixtures or surfaces are identified to us in advance.

We may, at our discretion, photograph the premises or items before and after the clearance for our records and to help resolve any later queries or disputes.

8. Items of Value and Ownership

The Customer confirms that they are the legal owner of the items to be removed, or that they have full authority from the legal owner to dispose of those items. The Customer must not ask us to remove or dispose of any item that they do not have the right to pass on or discard.

We do not undertake to identify items of particular value, sentiment or importance. It is the Customer's responsibility to check the premises and separate or retain anything they wish to keep. Once removed, items will not normally be able to be retrieved.

On removal from the property, title in the waste passes to us and we may sort, recycle, reuse, donate or dispose of items as we see fit, subject to applicable waste and environmental regulations.

9. Waste Regulations and Environmental Compliance

House Clearance Tufnell Park operates in accordance with relevant UK waste management and environmental regulations. We will transport and dispose of waste using appropriately licensed facilities and methods.

We will not knowingly accept or transport any prohibited or hazardous waste that we are not licensed or authorised to handle. This may include, but is not limited to, certain chemicals, asbestos-containing materials, medical or clinical waste, gas bottles, and some electrical or electronic equipment. If such materials are discovered during the job, we may decline to remove them and may need to adjust the scope and price of the Services.

We may issue a waste transfer note or other documentation where required by law or requested by the Customer, in relation to the collection and disposal of waste.

10. Liability and Limitations

10.1 Our Responsibility

We will take reasonable care in carrying out the Services. If damage is caused to the Customer's property as a direct result of negligence by our operatives, the Customer must notify us as soon as practicable and in any event within seven days of completion of the Services. We will investigate and, where appropriate, arrange for repair or compensation up to a reasonable level.

10.2 Exclusions

We will not be liable for:

Any damage or loss arising from defects in the property, weak or unstable structures, or pre-existing conditions.

Damage to paths, driveways or other surfaces caused by the weight or movement of our vehicles, where the Customer has requested or agreed that we park or operate on such areas.

Loss of or damage to any item that the Customer did not clearly identify as valuable or fragile, or that was not reasonably visible to us.

Any indirect or consequential losses, including loss of profit, loss of use, loss of opportunity, or any similar economic loss, whether arising in contract, tort or otherwise.

10.3 Limitation of Liability

Our total liability to the Customer for any claim arising out of or in connection with the Services or the Agreement shall not exceed the total price paid or payable for the relevant Services, except where liability cannot lawfully be limited or excluded.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.

11. Insurance

We maintain appropriate insurance cover for our operations, including public liability insurance, subject to the terms, conditions and limits of our policies. Details of our insurance can be provided on request.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing full details of the issue. We will aim to investigate promptly and to reach a fair resolution, which may include rectifying any problem, offering a partial refund or other appropriate remedy.

If a dispute cannot be resolved through our internal complaints process, both parties agree to consider in good faith whether the matter can be settled through negotiation or mediation before resorting to court proceedings.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, acts of God, extreme weather, fire, flood, epidemic, pandemic, industrial disputes, traffic incidents, road closures or disruptions to utilities. In such circumstances, the time for performance shall be extended by a period equivalent to the period during which performance is prevented.

14. Data Protection and Privacy

We may collect and process personal information about the Customer in order to provide the Services, manage bookings and payments, and handle any enquiries or complaints. We will handle such personal data in accordance with applicable data protection laws and use it only for legitimate business purposes related to the provision of our services or as required by law.

15. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Agreement. A copy of the current Terms and Conditions is available on request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our Services.

17. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between House Clearance Tufnell Park and the Customer in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written.